Welcome to OurGov,

OurGov, LLC (hereinafter referred to as “Company”, “OurGov”, “we”, “our”, or “us”) provides a platform designed to bridge the gap between local municipalities and their constituents and operates the OurGov mobile application (“App”), www.ourgov.ai (“Website”), and related services (collectively, the “Services”). This Privacy Policy (“Policy”) governs your use of our Services and explains how we collect, safeguard, and disclose information.

We take your privacy seriously and encourage you to read this Policy carefully. If you do not agree with any portion of this Policy, please discontinue use of the Services.

By using the Services, you consent to the collection and use of information in accordance with this Policy. This Policy is incorporated into and governed by our Terms of Service.

WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information you voluntarily provide, such as first name, last name, phone number, and email address, when you register, contact us, or use our Services.

Information Automatically Collected

We automatically collect certain information when you use the App, including IP address, device type, operating system, browser type, usage activity, and location data where permitted.

HOW DO WE USE YOUR INFORMATION?

We use your information to operate, maintain, improve, and secure the Services, including:

Account management and authentication
Providing municipal service connections
Improving agency responsiveness and analytics
Security, fraud prevention, and compliance
Responding to inquiries and support requests

WILL YOUR INFORMATION BE SHARED?

We may share your information only as required for legal compliance, operational necessity, user consent, or protection of vital interests. We do not sell personal data.

DATA RETENTION

We retain personal data only as long as necessary to provide the Services or comply with legal obligations.

SECURITY

We implement industry-standard technical and organizational safeguards, though no system can be guaranteed 100% secure.

CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

California residents have the right to access, delete, correct, and limit the use of their personal information under the CCPA and CPRA.

CHILDREN’S PRIVACY

OurGov does not knowingly collect personal information from children under 13 in compliance with COPPA.

UPDATES TO THIS POLICY

We may update this Policy periodically. Updates will be posted with a revised “Last Updated” date.

CONTACT US

If you have questions regarding this Privacy Policy, please email support@ourgov.ai with “Privacy” in the subject line.

Effective Date: October 15, 2025
Last Updated: October 15, 2025