Security, architecture, and procurement without the vendor circus.
OurGov is a multi-tenant, EntityID-based platform built specifically for local government.
Strong RBAC, audit logging, backups, and clear boundaries mean fewer surprises for your IT team —
and a cleaner story for your council, board, and auditors.
EntityID-based tenancy and RBAC across every app in the OurGov ecosystem.
Audit trails for sensitive actions, signatures, and configuration changes.
Backups, monitoring, and incident response playbooks you can actually review.
APIs and ETL pipelines to work with the systems you already have, not replace overnight.
OurGov is one platform, not a collection of random products. Every app — Aqualy, AssetX, Civicly,
KnowGov, Guardian, GovCast, PeoplePoint, and more — runs on the same EntityID-based tenant model and
role-based access control system.
Access & identity
Role-based access designed for public agencies.
You control who can see what, down to app-level privileges and sensitive actions like
approvals, signatures, and configuration changes.
EntityID isolation between agencies and departments where required.
Role-based access control (RBAC) mapped to how local government actually works.
Least-privilege defaults for new accounts and app access.
Granular permissions for read/write, approvals, exports, and admin-only actions.
Logging & traceability
Audit trails for people who get audited.
Local government doesn’t just need logs — it needs logs that stand up to public records requests,
auditors, and sometimes lawyers.
Audit logging of logins, permission changes, and key record updates.
Signature event logs to support CROMERR-style workflows and internal approvals.
Timestamped history for high-risk records (compliance events, HR actions, etc.).
Exportable audit data when you need to respond to an investigation or request.
Hosting & reliability
Cloud hosting you can explain to your council and board.
We know IT directors get questions like, “Where is our data? How often is it backed up? What happens
if a server fails?” OurGov is designed so you can answer those questions clearly.
Infrastructure
Modern cloud architecture.
Hosted on reputable cloud infrastructure with redundancy in critical components.
TLS for data in transit.
Separation of environments (production vs. staging/test).
Monitoring of uptime and core performance indicators.
Backups & restore
Backups you can talk about in plain English.
Scheduled backups of application data with defined retention windows.
Documented restore procedures and periodic restore testing.
Clear responsibilities during a data loss or corruption event.
Ability to provide backup/restore summaries for auditors on request.
Business continuity
Planning for the day something goes wrong.
Incident response playbooks for security and availability events.
Defined communication paths to IT leadership during incidents.
Configuration management for critical platform settings.
Options for higher-availability regions or redundancy where warranted.
Integrations & data
Work with what you already have — don’t rip and replace on day one.
OurGov assumes you already have billing systems, GIS, SCADA, HR/payroll, and other critical tools.
The platform is built to integrate using APIs and ETL, not pretend those systems don’t exist.
APIs & connectors
Standard patterns your IT team recognizes.
REST-style APIs for key entities (assets, facilities, residents, tasks, etc.).
Support for batch imports and exports (CSV/SFTP-style workflows).
GIS integration points for shapefiles and other spatial data formats.
Documentation your team can review before integration work starts.
AI & analytics governance
GovAI Layer with clear data boundaries.
GovAI Layer uses normalized, structured data from participating agencies.
Focus on aggregated and de-identified insights, not exposing individuals.
Opt-in controls for what categories of data contribute to AI models.
Governance framing so IT and leadership understand “what the AI actually sees.”
Procurement & due diligence
Help your procurement team say “yes” without a second RFP.
OurGov is built with public-sector procurement in mind — clear data ownership, insurance,
SLAs, and language that works in board packets and RFP responses.
Contracts & SLAs
Clear expectations in writing.
Data ownership language that keeps residents’ and agencies’ data with the agency.
Service-level expectations that can be attached to RFPs and agreements.
Change management and termination clauses your counsel can actually follow.
Support for adding your agency’s standard security/privacy addenda.
Insurance & risk
The “boring stuff” your risk manager cares about.
Commercial insurance coverage (e.g., general, professional, cyber) at levels appropriate for public agencies.
Willingness to provide certificates of insurance and name agencies as additional insured where appropriate.
Assistance answering standard security and risk questionnaires.
Materials you can attach to staff reports, board packets, or internal IT reviews.
Need to respond to an RFP, RFI, or security questionnaire?
We can work with your IT and procurement teams to complete detailed responses about security, architecture,
hosting, and data handling — so staff aren’t reinventing the wheel every time a new app is proposed.
Quick view for IT
OurGov IT checklist at a glance.
If you’re skimming this page between helpdesk tickets and a firewall change window,
here’s the short version of what OurGov is trying to handle for you.
Single multi-tenant platform instead of dozens of disconnected products.
EntityID-based tenant separation and RBAC across all apps.
TLS in transit and regular data backups with documented restore processes.
Audit logging for high-risk actions, signatures, and configuration changes.
APIs, ETL, and GIS integration so you can keep your core systems.
Clear contract, SLA, and data ownership language for procurement.
AI/analytics layer focused on aggregated, de-identified insights.
We’re happy to talk directly with your IT staff — not just the business side — about how OurGov fits
into your network, security model, and long-term roadmap.
