One intranet where your whole agency actually finds things.
KnowGov is the intranet, helpdesk, and knowledgebase built for local government.
Policies, SOPs, forms, internal requests, and announcements live in one secure hub —
built around divisions, departments, and real-world workflows, not generic corporate org charts.
Staff can quickly find the latest version of any policy, SOP, or form.
Internal requests (IT, HR, facilities, fleet) all route through one helpdesk queue.
Announcements, alerts, and updates reach the right teams without email overload.
Everything is EntityID-scoped and ready to connect with other OurGov apps.
Built by people who’ve been “the person everyone emails.”
KnowGov reflects years of experience in city halls, utility districts, and public works departments —
where staff are buried in emails asking for the same policies, forms, and updates. We designed it so front-line
staff, supervisors, and executives actually use it, not just IT.
What KnowGov is
Intranet, helpdesk, and knowledgebase in one place.
KnowGov gives your agency a single, organized home for policies, SOPs, documents, internal tickets, and
announcements — so people stop digging through email threads and network drives every time they need something.
Policy & SOP library
Keep the latest official version in one place, with history when you need it.
Tag policies and SOPs by division, department, and topic.
Version history and effective dates for audits and labor relations.
Link policies directly from Civicly training and certifications.
Search that actually respects agency vocabulary, not generic corporate terms.
Helpdesk & internal requests
IT, HR, facilities, fleet, and admin requests all in one queue.
Configurable request types for IT, HR, facilities, fleet, finance, and more.
Ticket routing based on division, site, or asset location.
Status updates visible to staff without constant email follow-up.
Analytics on request volume, response time, and trending issues.
Announcements & internal comms
Targeted communication that doesn’t drown everyone in CCs.
Post announcements to specific divisions, facilities, or audiences.
Pin critical updates to the KnowGov home experience.
Coordinate with GovCast for external versions of key messages.
Track reach and engagement to see who’s actually seeing what.
Who KnowGov serves
Everyone who needs to find, share, or request something.
KnowGov is built for cross-department collaboration — not just one “intranet owner.”
HR, IT, operations, and leadership each get what they need, while staff have a simple central starting point.
HR & administration
Publish policies, forms, and HR-related SOPs with confidence that staff are seeing the current version.
IT & technical services
Manage internal IT tickets, system notices, and how-to articles in one place instead of scattered PDFs.
Operations & field crews
Give crews mobile-friendly access to safety manuals, equipment SOPs, and quick helpdesk requests from the field.
Executives & managers
Share strategic updates, track policy rollouts, and see where staff are struggling to find answers.
How KnowGov fits into OurGov
KnowGov is the knowledge layer of the OurGov platform.
KnowGov is where official documents, internal requests, and communications live —
feeding the rest of the OurGov ecosystem and the GovAI Layer without becoming yet another silo.
Platform integration
Connected to HR, assets, compliance, and emergencies.
Link policies and SOPs directly into Civicly training, certifications, and evaluations.
Connect equipment SOPs and safety manuals with assets and tasks in AssetX and Aqualy.
Provide quick access to EOC plans, checklists, and ICS documents for Guardian.
Align internal announcements with external messages pushed through GovCast.
Use the same EntityID and RBAC model as other OurGov apps, so the right people see the right content.
GovAI Layer & analytics
GovAI-ready insights into knowledge and request patterns.
Ticket metadata and article usage feed the GovAI Layer at an aggregate, non-sensitive level.
Identify which divisions are generating the most repeat questions and requests.
Highlight which policies or SOPs are most searched — or never opened after being published.
Surface patterns that point to training needs, process gaps, or communication breakdowns.
Support continuous improvement across departments without exposing individual staff behavior.
Pricing overview
Modern intranet pricing without enterprise bloat.
KnowGov is priced so that small districts can finally have a real intranet,
and larger agencies can bring every department into the same knowledge hub without per-feature add-ons.
How KnowGov is typically priced
Base subscription per agency or EntityID covering intranet, knowledgebase, and helpdesk.
Tiered by staff size, not by how many policies or articles you publish.
Multi-app discounts when KnowGov is deployed with Civicly, AssetX, Aqualy, or Guardian.
No migration fees when KnowGov is part of a broader OurGov platform rollout.
Procurement-friendly terms with public-sector contract language and clear SLAs.
We can map KnowGov to your existing shared drives, policies, and helpdesk workflows — then grow from there.
