One resident and account view for your entire agency.
PeoplePoint is the resident and account layer of OurGov. It brings billing, service history,
communication preferences, and basic demographic context into one EntityID-based view that the rest
of your apps can rely on — without building a separate “CRM for government.”
Unify customer records from billing, service, and legacy systems into a clean, governed dataset.
Give staff a single, permissioned view of each household or account across OurGov apps.
Support GovCast outreach, Aqualy compliance, and AssetX operations with shared resident context.
Feed aggregate, privacy-safe data into the GovAI Layer for analytics and forecasting.
Built by people who’ve wrestled with CIS exports.
PeoplePoint is designed by former local government staff who’ve had to wrangle billing systems,
service databases, and spreadsheets just to answer basic questions about residents and accounts.
It’s the resident layer we always wished existed.
What PeoplePoint is
The resident and account backbone of OurGov.
PeoplePoint doesn’t replace your billing or CIS. It gives you a clean, governed, OurGov-native layer on top
of them — a resident and account dataset that every app can trust and the GovAI Layer can learn from.
Unified resident & account model
Bring multiple systems into one consistent structure.
Normalize accounts, premises, and service locations under a unified EntityID model.
Accommodate residential, commercial, and multi-tenant configurations.
Track core fields (balances, statuses, meter routes, etc.) available for analytics.
Respect the source system of record for billing logic and payments.
Communication preferences & channels
Know how people want to hear from you — and what they’ve heard.
Store resident preferences for phone, SMS, email, and mail.
Track subscription to program communications and required notices.
Expose channel data to GovCast and other outreach workflows.
Support preference and opt-out management aligned with policy.
Analytics-ready structure
Give the GovAI Layer a consistent, privacy-aware foundation.
Aggregate insights by neighborhood, pressure zone, or service area — not individuals.
Support program evaluation (e.g., assistance, conservation, outreach effectiveness).
Understand patterns in shutoffs, complaints, and service requests over time.
Share anonymized trends with peer agencies through the GovAI Layer.
Who PeoplePoint serves
Everyone who depends on accurate resident data.
PeoplePoint is for finance, operations, customer service, communications, and leadership — anyone who needs
a reliable picture of the community without re-exporting spreadsheets every time.
Finance & billing
See customers in the context of programs, outreach, and service history — not just balances.
Customer service
Quickly understand who a resident is, what they’ve received, and what’s happened on their account.
Operations & compliance
Tie field work, compliance actions, and infrastructure issues back to impacted accounts.
Executives & boards
View community-wide patterns and equity impacts without exposing individual identities.
How PeoplePoint fits into OurGov
PeoplePoint is the resident context for every OurGov app.
Instead of each app building its own customer table, OurGov apps draw from PeoplePoint’s resident and
account model — and feed back events that enrich the GovAI Layer’s understanding of how services are used.
Platform integration
One resident layer, many apps.
GovCast uses PeoplePoint to target campaigns and understand outcomes.
Aqualy ties industrial and commercial dischargers back to accounts and premises where applicable.
Guardian understands which residents and customers are impacted by incidents and outages.
Civicly and KnowGov can connect staff efforts to the communities they serve.
AssetX can relate infrastructure and asset work to impacted service areas and accounts.
GovAI Layer & analytics
The privacy-safe input to cross-agency models.
Normalize resident and account data across agencies into a consistent, anonymized schema.
Run models on service usage, billing trends, and outreach effectiveness across jurisdictions.
Help agencies understand where programs are working — and where they’re not reaching people.
Support benchmarking that compares communities fairly without exposing individual data.
Allow agencies to opt-in granularly to how their data contributes to national insights.
Pricing overview
Resident analytics without “enterprise CRM” pricing.
PeoplePoint is priced to make a unified resident and account layer achievable for agencies of all sizes —
and especially when deployed as part of a broader OurGov rollout.
How PeoplePoint is typically priced
Base subscription per agency or EntityID for the PeoplePoint data model and UI.
Tiers based on account volume, not the number of staff users.
Significant discounts when PeoplePoint is bundled with GovCast, Aqualy, or AssetX.
No separate “analytics module” fees just to access standard dashboards.
Procurement-ready language that clarifies data ownership and privacy protections.
We can start by mirroring your existing CIS exports and refine the model over time as your OurGov usage grows.
